Privacy Policy

Effective date: March 2026

Loan Land respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, ask a question, subscribe to updates, contact us, or otherwise interact with Loan Land.

Loan Land is an Australian website that provides in-depth mortgage lending answers and publishes selected visitor questions and responses for educational purposes.

This Privacy Policy should be read together with our website terms and any notices shown when you submit information to us.

1. About Loan Land

Loan Land publishes general information about mortgage lending, home loans, refinancing, borrowing capacity, loan approval, lender policy, property finance and related topics.

Loan Land does not provide personal financial advice, credit assistance, legal advice or tax advice unless expressly stated. Information published on the website is general in nature and may not take into account your personal circumstances.

2. Personal information we collect

We may collect personal information you provide directly to us, including:

  • your name or display name;

  • your email address;

  • the details you include when asking a mortgage lending question;

  • information you provide when contacting us;

  • subscription preferences;

  • feedback, comments or other correspondence;

  • technical information associated with your use of the website.

When asking a question, you may choose to include details about your mortgage situation, income, employment, deposit, debts, credit history, property, lender, loan amount, repayment concerns or other financial circumstances. Please only provide information you are comfortable sharing with us.

We ask that you do not submit unnecessary sensitive information, identity documents, bank statements, payslips, account numbers, tax file numbers, Medicare numbers, passport numbers, driver licence numbers, passwords, full dates of birth, full residential addresses or other information that could expose you to identity theft or financial harm.

3. Questions submitted to Loan Land

Visitors can ask questions through the website. By submitting a question, you acknowledge that Loan Land may review, edit and publish your question, or part of your question, together with a general answer.

Before publishing a question, we may edit it for clarity, length, readability, search relevance and privacy. We may remove or change details that appear to identify you or another person, including names, contact details, exact addresses, employer names, lender reference numbers and other identifying information.

Even after editing, some details in a question may still be recognisable to you or to someone familiar with your circumstances. Please avoid including information that you would not want made public.

We are not required to publish every question submitted. We may decline, remove or update published questions at our discretion.

4. How we collect information

We may collect personal information when you:

  • submit a question through the website;

  • contact us by email, form or another channel;

  • subscribe to a newsletter or update;

  • comment on, share or interact with website content;

  • use the website, including through cookies, analytics tools and similar technologies.

We may also collect limited technical information automatically, such as your IP address, browser type, device type, pages viewed, referral source, approximate location, session activity and the date and time of your visit.

5. How we use personal information

We may use personal information to:

  • respond to questions and enquiries;

  • prepare, edit and publish general mortgage lending answers;

  • operate, maintain and improve the website;

  • personalise or improve website content;

  • communicate with you;

  • send updates or newsletters where you have subscribed;

  • monitor website performance, security and usage;

  • prevent spam, misuse, fraud or unlawful activity;

  • comply with legal obligations;

  • protect our rights, property, users and the public.

We do not use submitted questions to assess your eligibility for a loan, arrange credit, make lending decisions or provide personal credit advice.

6. Publication of submitted content

If your question is published, the published version may be visible to the public, indexed by search engines, shared on social media, quoted by other websites or stored in archives beyond our control.

We may publish questions using a first name, initials, general location, pseudonym or no name at all. We recommend using a pseudonym if you do not want your real name associated with your question.

If you believe a published question contains personal information that should be removed or further de-identified, please contact us using the details below.

7. Cookies and analytics

Loan Land may use cookies, analytics tools and similar technologies to understand how visitors use the website, improve content, measure traffic, identify technical issues and support website security.

These tools may collect information such as pages visited, time spent on the website, links clicked, device information, browser information and approximate location.

You can usually disable or manage cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

8. Disclosure of personal information

We may disclose personal information to:

  • website hosting providers;

  • analytics and technology providers;

  • email, newsletter or customer support platforms;

  • contractors, editors, writers or service providers who help us operate Loan Land;

  • professional advisers, such as lawyers, accountants or compliance consultants;

  • government, regulatory or law enforcement bodies where required or permitted by law;

  • another party in connection with a business sale, transfer, restructure or similar transaction.

We do not sell personal information.

We may disclose de-identified, aggregated or edited information that does not reasonably identify an individual.

9. Overseas disclosure

Some of our service providers may store or process information outside Australia. This may include cloud hosting, analytics, email, security, publishing or productivity services.

Where personal information is disclosed overseas, we take reasonable steps to use reputable service providers and protect personal information in accordance with applicable privacy obligations.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No website, email system or online service is completely secure. You should take care when submitting personal or financial information online. Please do not send highly sensitive documents or information unless we specifically request them through a secure process.

11. Retention of information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to manage published content, respond to enquiries, maintain records, comply with legal obligations and resolve disputes.

We may retain published questions and answers indefinitely as part of the website’s educational content, unless we decide to remove or update them.

12. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law, but we will explain our reasons where it is reasonable to do so.

13. Removing or de-identifying a published question

You may ask us to remove, edit or further de-identify a published question that relates to you.

We will consider each request reasonably, taking into account privacy, public interest, editorial integrity, search engine indexing, technical limitations and any legal obligations. If content has already been indexed, cached, copied or shared by third parties, we may not be able to remove every copy from the internet.

14. Direct marketing

If you subscribe to emails or updates from Loan Land, we may use your contact details to send you relevant content, website updates or other communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

15. Children and young people

Loan Land is intended for adults seeking general information about mortgage lending. We do not knowingly collect personal information from children.

If you believe a child has submitted personal information to Loan Land, please contact us so we can review and take appropriate action.

16. Third-party websites

Loan Land may link to third-party websites, lenders, brokers, government resources, calculators, tools or other external services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policy of any third-party website before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new effective date.

Your continued use of the website after an updated Privacy Policy is published indicates that you accept the updated policy.

18. Contact us

If you have questions about this Privacy Policy, want to access or correct your personal information, or want to make a privacy complaint, please contact us.

We will respond to privacy enquiries and complaints within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.